Mello Marine at 2504 Mercantile Drive D, Rancho Cordova, CA 95742

Contacts

Address:
2504 Mercantile Drive D, Rancho Cordova, CA 95742
Get directions

Phone number:
+1 916-635-2628

Website:
mellomarine.com

Categories:
Establishment  

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Reviews

• Robert A
  ★ ☆ ☆ ☆ ☆
  Terrible. I purchased a SUP package. They miscalculated the package discount price, and charged me less than they should have, but I didn't notice because they also made an error on the sales tax calculation. Later that day, I receive a voicemail stating the mistake, they cancelled my charge of $901 and recharged me $939 *WITHOUT MY AUTHORIZATION* (that's illegal). The way they computed the sales tax put the tax above 10% (when the sales tax is 8.25%). Yes, sales tax can be confusing in California, but it's not a manufacturers rebate, nor is any of the individual items I received marked "free" or "gift". It was a package, and that matters in California. If you have a sale, you can not charge sales tax based on the list price of the items. It doesn't work that way. They don't know what they are doing. I support small businesses, but that doesn't excuse these absolute amateur and ignorant mistakes. If you've done business with Mello Marine, I suggest you check your receipts. A nuisance but less of an issue is that they sold me a board they had out for a demo as a "new board". Most shops advertise those as "demo" instead of "new". Regardless, I made them clean it before the sale and it really didn't matter much, a bit nit-picking, but it happened. I've reported this business to the Board of Equalization for their sales tax errors, and have informed the Sacramento County DA's office about the unauthorized credit card transactions (which they'll do nothing about unless it's reoccuring).

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